Cisco, Microsoft offer VolP/CRM package

摘要

Small and midsize businesses often lack the IT skills and budget to build sophisticated call center setups that link customer information stored in CRM applications with IP telephony systems. Cisco, working in partnership with Microsoft, aims to change that. The network vendor last week announced software designed to more easily integrate its IP-based communications products with Microsoft's CRM software. Cisco's CRM Communications Connector is not something corporate customers will purchase. Rather, it's available at no cost to channel partners that sell CallManager Express, Cisco's IP telephony platform for SMBs.