Microsoft users decry no bang for big bucks

摘要

A host of Microsoft users say hey have received nothing in return for the tens of thousands of dollars spent on software maintenance contracts set to expire this summer. The issue, which is coming to light as Microsoft delays various product shipment dates, could explode and might cost Microsoft billions of dollars, observers say Hundreds of thousands of customers are thinking twice about renewing software maintenance contracts that will expire by July With the renewals so critical to Microsoft's balance sheet and its battle with open source alternatives, end users might have the best negotiating opportunity they will ever see, the experts say Scott Matthews, CTO for Digi-tech Systems in Greenwood Village, Colo., says he hopes that is true.