Insurer conquers change management

摘要

Implementing any type of formal process is never easy, but modifying an existing process that works is even harder. That's what we found to be the case at Erie Insurance as we automated our IT change-management process. Change management refers to the addition, modification or removal of any component of an IT environment, not just hardware and systems and application software. A firmware upgrade to a switch and patch installation on a server are a few examples.