Outsourcing moves closer to home

摘要

As stories circulate about the cultural barriers U.S. companies hit when outsourcing IT to locations in India, offshore service providers are moving some operations back into the United States — an effort they hope will increase their appeal to U.S. companies. Indian service providers, once considered the darlings of the outsourcing industry today face challenges causing U.S. clients to question the benefit of sending work overseas. Also, as the value of the U.S. dollar drops in relation to the Indian rupee, some offshore providers feel compelled to raise prices, which negates the cost savings U.S. companies expect when offshoring IT work to India. And if smaller India-based offshore providers hope to compete with the IBM Global Services and Accentures of the industry, they must build global service delivery centers and expand their reach beyond their own geographic region.