No IT executive plans for hardware or software acquisitions to end up as shelfware — unused and collecting dust on a rack somewhere. But it happens all too often. "I'd be lying if I said I've never talked a boss into letting me buy a shiny new piece of software or hardware ... only to realize that going from opening the box to an implementation that was anywhere near as good as the demo was not trivial and sometimes outright impossible," says Kamal Jain, director of ASP operations at Kenexa in Waltham.Mass.
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