Integrating enterprise communication tools - from telephony to e-mail, conferencing and instant messaging - is the key to delivering a richer collaboration environment that increases productivity But deployment and management of UC systems can be daunting. Research shows the average organization today supports more than six types of communications devices and more than four communications applications. It takes IT an average of three days to complete the provisioning and configuration of devices and applications for each new employee. And the pain doesn't end with deployment. The ongoing management of the complex ecosystem of directory, e-mail, mobility, IM, VoIP and other UC applications is time-consuming and expensive, often managed in silos rather than as a centralized solution.
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