Telecom Predictions For The New Year

摘要

Last week we looked at how well the Eye of the Carrier predictions held up for 2008. This week, let's peer into the crystal ball for 2009.You'll notice a few similarities - and a couple of key changes - for this year: 1. Unified communications VoIP applications emerge. Companies that rolled out VoIP in 2008 or before are beginning to take advantage of the full power of IP-enabled communications. Look for applications such as IP contact centers and presence-enabled messaging to go mainstream. How will we know? Track players such as Aspect Software, which specialize in IP contact centers. And look for new providers to emerge (yes, even in this market).