Digital Convergence

摘要

The question to ask about digital convergence is not whether the merging of voice and video traffic networks will occur, but when it will occur. Even if you think the answer for your organization isn't quite "now," it's bound to be "very soon." Converting separate circuit-switched voice and video traffic "overlay" networks to packet-based technology makes sense. You'll save money by standardizing your applications on IP-enabled networking gear and having a common platform for all network management. But there's more to involved than using audio- and videoconferencing to reduce travel costs. This shift can become a strategic revenue-generating initiative when you combine call-center technology with CRM (customer relationship management) over IP and enable unified-messaging solutions for mobile employees.