Heads Up, IT

摘要

We're all familiar with the expression perception is reality. It's a pop concept that can become a crutch when applied to dysfunctional teams and processes. What we have here is an image problem, managers will often say. Let's just do a better job of communicating our considerable value to critics—correct the misperception—and all will be right. But more often than not, perception is reality because what's widely perceived is grounded in truth. If the perception is that some department isn't cutting it, that department probably needs to be fixed, not gussied up in an internal PR campaign.