Taming the Wild Inbox

摘要

Our CIO, Steve Fox, recently convinced ACME senior management of the need to restrict the size of user e-mail inboxes and regularly purge certain folders. Previously, our users had no e-mail quota nor were old messages ever purged. That's because managers and users would make such a stink at the merest hint of such a plan that Steve would back down. In fact, IT wasn't even allowed to get rid of mail in the Deleted Items folder—despite my argument that it was not called the "Retained Items" folder for a reason. But we finally found the right combination of sticks and carrots to overcome managerial resistance and bring users into line.