Building trust within global teams

摘要

Much of the work carried out in business is han-died by teams. In the United States, the benefits of diversity in team makeup are fairly well recognized and accepted. It is even common to find an executive level position called "diversity officer" to nurture and reinforce diversity. The theory is that if you have a diverse team of people who approach challenges from a number of different perspectives and who can communicate effectively with each other, this team will have more success than a group of people who are from a common background and generally think alike. The 9/11 tragedies were even blamed on "group think" in the intelligence community as an extreme example of what happens when new information and ideas are compartmentalized rather than shared and integrated into new solutions and approaches.