SO YOU OWN A SHOP, NOW WHAT?

摘要

Travelling all over North America, I have the privilege of talking with hundreds of service shop owners each year. I must admit though, I usually see the better shop owners as the other owners out there who seem to be preoccupied with hunting and fishing, not the ones who are too busy to deal with staff problems or who don't care about learning how to run a business. Those others say, "That's bookkeeper stuff; I'm a mechanic, that is why I hire a bookkeeper."