Member Service a Top Priority in 2005

摘要

When I joined NACE International as Executive Director in September 2004, I was encouraged by the organization's high level of commitment to customer service. Since then NACE staff has embarked on an intensive program that will build on this commitment to better understand the professional needs of our members and establish initiatives that will best serve them. But before we can truly improve the way we serve our customers externally, we need to ensure that we are communicating well and efficiently doing our jobs internally. Each division of NACE-Education, Conferences & Expositions, Membership Services, Publications, Technical Activities, Marketing, Finance, Information Technology, Support Services, and Administration-has specific tasks and goals. However, none of the goals can be accomplished without effective interaction with the other divisions. Organizations that employ a "silo" structure, where each division operates independently, lack the vision and creativity that are necessary to grow and change with our rapidly changing times. Teamwork is the key.