Building a World-Class Business: Best Execution, Corporate Leadership at the Postal Service

摘要

If the Postal Service were a private endeavor, it would rank eleventh on the Fortune 500 list of the largest corporations in the United States based on revenue (Exhibit 3-1). It is the second largest employer of Americans today, behind only Wal-Mart (Exhibit 6-2). Through its vast national delivery network, the Postal Service connects virtually every American home and business and is responsible for carrying out one of the most essential services the nation provides to its citizens. Given its importance to the country and the challenges to its future, the Postal Service should meet the highest standard of corporate leadership and should have a powerful, defining commitment to best execution in every aspect of its operations. If the Postal Service is to adapt successfully to a changing postal market, overcome its significant fiscal challenges, and emerge an efficient and more businesslike institution, then it must be guided by a nimble and results-oriented management and corporate governance structure charged with applying the best business practices of the private sector to the public-spirited mission of delivering the nation's mail.