If you've never heard that noise before, you're bound to hear it someday: that dull crunch as your Mac slips out of your hands or off a desk and makes a date with the ground. Here's how to make the best of a terrible situation, get as much of your data back as possible, and avoid a similar disaster. Pick It Up, Clean It Off Survey the damage, and clean up whatever dirt and detritus you can. Make sure your Mac is turned off, and then weigh your options. If you feel comfortable opening the machine, find a wrist strap and tools, touch a metal object to discharge any static your body may be carrying, and carefully open the Mac to check inside for fragments, damaged parts, or debris. Don't turn the Mac on; just focus on the parts that survived the fall and anything that might appear damaged. If you don't feel comfortable opening a Mac, online guides such as iFixit can help. Or you can consult the Apple Authorized Service Provider Locator (locate.apple.com/au/en/) to find the nearest Apple Store or service provider.
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