Managing the Process-centred Enterprise

摘要

This article presents the Enterprise Model which simultaneously addresses business functions and processes. It has two core elements. The first is a schematic network of functions and processes which crates a platform for assessing enterprise-wide alignment and identifying opportunities for performance improvement. The second is the 3Cs-the business's customer relations, capabilities, and competencies-which constitute the resource platform for the enterprise's future strategies and determine the feasibility of its plans.