Strategic Business Process Management for Organisational Effectiveness

摘要

This paper examines Business Process Management (BPM) as a strategic management Tool based on case study research. It seeks to Clarify some of the uncertainties and ambiguities Of the subject. A number of key themes of Business Process Management are Developed and discussed, based on the Experience of more mature Business Process Management organisations. These Themes have implications for organisations Seeking to improve their organisational Effectiveness.