Offshoring, cross-border business process outsourcing, outsourcing... Whatever vou call it and however vou define it, the phenomenon is here to stay. Why should information professionals, particularly those in the corporate environment, care about the offshoring frenzy? Business magazines regularly highlight corporate moves to shift jobs to low-wage, English-speaking work forces in India and elsewhere. Corporate executives are reading these reports and asking, "What's in it for us?" The phenomenon began with call centers and information technology (IT) jobs. Now accountants, industrial engineers, production control specialists, medical transcriptionists, telemar-keters, and others are, seeing jobs move overseas.
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