Social network sites and requirements engineering: A systematic literature review

摘要

A large volume of highly diverse and real-time data provided by social network sites has revolutionized several data analytical sciences such as stock exchange fluctuation prediction, sentiment analysis, and political affiliations prediction. From a software engineering viewpoint, social network sites have produced an unprecedented opportunity for software development organizations to monitor the opinion of the large population of users of their systems. The extracted data from social network sites can be used to extract information about newly launched systems, and it enable software development organizations to obtain rapid technical and social feedback about their systems. This paper presents on a systematic literature review of the published research articles on how requirements engineering (RE) activities are conducted using social network sites, elaborated in studies published between 2011 and 2019. From the resulting studies, we extracted data to answer our four questions related to social network site (SNS)-based RE approaches focusing on requirements elicitation, prioritization, and negotiation activities. Thirty-one relevant studies were identified and analyzed to answer our research questions. Among 31 studies, 62% of the studies reportedly support requirements elicitation activity, and 14% of the studies reportedly support requirements elicitation, prioritization, and negotiation activities. Ten percent studies were about requirements elicitation and prioritization activities, 7% of the studies support both requirements elicitation and negotiation activities, and prioritization activity was supported by 7% of the studies. It was also observed that 58% of the selected studies adopted semi-automatic approaches to conduct RE activities while 21% of the selected studies proposed automatic tools, and 21% of the selected studies adopted manual approaches to conduct RE activities. The outcomes of this systematic literature review indicate that social network sites can be a major source that can be used successfully to extract and identify user requirements. Moreover, this systematic literature review also presents implications of this study for practitioners and researchers including challenges, unresolved issues, and future research directions.