Determinants of business process reengineering success in small and large enterprises: an empirical study in the Canadian context

摘要

A survey on business process reengi- neering(BPR)was done in 134 Cana- dian enterprises, including 28 small and medium-sized enterprises(SMEs)and 106 large enterprises(Les). The collected data were submitted to a path analysis in order to test a model of the main deter- minants of BPR project success and to compare the importance of these determi- nants in the context of SMEs as opposed to LEs. The study confirms that the level of organizational support, conformance to the principles of BPR, and the diversity of the human resources participating in the project condition the attainment of advantages such as increases in produc- tivity, higher quality of goods and ser- vices offered, and cost reductions. How- ever, the impact of conformance and resource diversity is more important in SMEs than in LEs.