机译:战略性客户服务导向,精益生产实践和绩效成果:一项实证研究
Department of Information, Operations and Technology Management, College of Business and Innovation, The University of Toledo, Toledo, Ohio, USA;
Department of Management, College of Business and Public Affairs, West Chester University, West Chester, Pennsylvania, USA;
Department of Supply Chain Management and Marketing Sciences, Rutgers Business School, Rutgers The State University of New Jersey, Newark, New Jersey, USA;
Lean manufacturing; Empirical study; Performance outcomes; Customer service management; Customer-oriented performance measures; Order winning criteria; Strategic customer service orientation; Socio-technical system theory; Organizational and technical lean practices;
机译:整合内部客户导向,内部服务质量和银行部门客户导向:一项实证研究
机译:关于精益实践对马来西亚北部地区制造公司环境绩效贡献的实证研究
机译:战略性采购,供应管理实践和买方绩效改善:对英国制造组织的实证研究
机译:制造策略的发展-技术导向和客户导向的影响:实证研究方法
机译:转轨经济中的感知环境,战略定位,所有权效应和绩效影响:一项关于中国的实证研究
机译:滥用监督情感承诺客户导向主动客户服务绩效:来自中国酒店员工的证据
机译:制造战略的发展 - 技术导向和顾客导向的影响:实证研究方法