Evaluating contact techniques: assessing the impact of a regulator's intervention on the health and safety performance of small and medium-sized businesses

摘要

This study reports on the development of an evaluation methodology for as- sessing quantitative and qualitatively the effectiveness of seminar and mass- mailing contact techniques. these techniques are used to augment traditional health and safety inspections at commercial and industrial premises in the United Kingdom. One of the major finding is that specific aims and objectives For the intervention should be developed prior to the communication exercise. This is crucial for any subsequent measurement of effectiveness, as the in- Tended effect needs to be considered before the communication exercise takes Place.