Mediation is a non-adversarial method of resolving conflict through the use a trained third party in a structured process. This study measured college students' perception of satisfaction/resolution of conflicts with and without the presence of a trained peer mediator. Subjects wrote "scripts" of a recent conflict in which they were involved. Subjects also completed pertinence and intensity ratings of conflict areas on Likert-type questionnaire. Conflict areas were limited to commonly experienced issues such as broken promises, annoyance, and illegitimate demands.
展开▼
