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Taking Information Systems Business Process Outsourcing offshore: The Conflict Of Competition And Risk

机译:将信息系统业务流程外包离岸:竞争与风险的冲突

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摘要

As Business Process Outsourcing (BPO) moves offshore and now includes Information Systems (IS) Processes, there is a need to consider a combination of the two. This article explores the factors that a multinational organisation considered when it "offshored" its IS business processes to lower-cost destinations. It focuses on determining the driving factors and challenges faced during the offshore sourcing project. A single, in-depth interpretive case study approach was used to explore this research topic. The results of this study show that the organisation under investigation was primarily driven to offshore its IS business processes in order to become more competitive in the marketplace. This was assisted by the organisation reducing its operational costs, and establishing a global presence in many lower-cost locations offshore. A model was developed, which illustrates the interrelationships that exist between these concepts.
机译:随着业务流程外包(BPO)向海外转移,现在包括信息系统(IS)流程,需要考虑两者的结合。本文探讨了跨国组织将其IS业务流程“离岸”到成本较低的目的地时考虑的因素。它着重于确定离岸采购项目过程中面临的驱动因素和挑战。使用一种单独的,深入的解释性案例研究方法来探讨此研究主题。这项研究的结果表明,受调查的组织主要是为了使其IS业务流程离岸化,以便在市场上更具竞争力。该组织降低了运营成本,并在离岸许多低成本地点建立了全球据点,这为公司提供了帮助。开发了一个模型,该模型说明了这些概念之间存在的相互关系。

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