An Empirical Study on Factors Affecting Switching Intention to Cloud Enterprise Resource Planning: A Comparison Between Public and Private Clouds

摘要

With the diffusion of cloud computing, public and private enterprise resource planning (ERP) have received increasing attention. However, several prior studies have investigated the factors that affect cloud system adoption for either public or private cloud systems. This article attempts to compare public and private cloud ERP. A research model is developed based on Two-Factor Theory and empirically test our hypotheses by collecting 253 public cloud samples and 227 private cloud samples. The results show that system quality and perceived ease of use positively affect switching benefits, which in turn positively affect switching intention. Security risk, satisfaction, and breadth of use positively affect switching costs. The moderating effects of public and private clouds affect the relationships between perceived ease of use and switching benefits, between breadth of use and switching costs, and between switching costs and switching intention. The findings offer suggestions for promoting organizations to switch to cloud public and private ERP.