Human Resource Management High-Performance Work Practices and Contextual Setting: Does Industry Matter? A Comparison of the U.S. Restaurant Sector to the Manufacturing Industry

摘要

This article uses an exploratory qualitative methodology to propose salient human resource management high-performance work practices in the casual restaurant industry. The differences between industries are discussed along with why some work practices used in manufacturing research are not relevant to a restaurant service industry; then the work practices that are applicable are posited. A contingency paradigm is used to discuss the importance of industry context in the development of a high-performance management system for restaurant managers.