Product Lifecyde Management for Performance Support

摘要

This paper shows how product lifecyle information can be utilized to assist people engaged in product lifecyde tasks, in particular those concerned with product support. A progression of product data management methods based on knowledge engineering techniques is presented to allow the creation and delivery of effective, personalized performance support information. The product data management methods discussed include semantic hypermedia authoring, automated construction of product documentation, automated diagnostic module construction, and adaptive product support generation. These methods are utilized to improve the performance of product lifecyde actors, while reducing the time, knowledge, and input required from them, through increased task support and automation.