The following address was presented at ASCE's 1994 annual convention, which was held in At- lanta. This is a story about how a general contrac- Tor from a larger city in the central U. S. learned About total quality management (TQM) and Changed the way it did business by applying Quality principles to jobsites. This company Considered itself a quality contractor. It was fi- Nancially strong, had a good reputation and be- Lieved it treated suppliers and subcontractors Fairly.
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