MAPPING INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY WITH OTHER INFORMATION TECHNOLOGY STANDARDS AND BEST PRACTICES

摘要

Information Technology (IT) has become an important strategic resource that any organization has to manage. It has been recognized that IT services are crucial and strategic organizational assets, therefore, organizations are investing considerable amount of resources into the support and delivery of IT services and the systems that underpins them. Various IT standards and IT best practices are being implemented by the enterprises to support their business and IT services. A number of these standards are different from others but they contain some similarities. This study discusses these IT standards and best practices and maps their processes to ITIL. CobiT, ISO/IEC 27002-2005, Six Sigma, TOGAF, eTOM, CMMI, PCI DSS and Common Security Framework (CSF) processes will be mapped to ITIL processes. This study will show the similarities between several IT standards and ITIL that helps in adopting these standards concurrently with ITIL. ITIL and other standards have many similarities that will benefit enterprises in implementing these standards concurrently.