Understanding user acceptance of battery swapping service of sustainable transport: An empirical study of a battery swap station for electric scooters, Taiwan

摘要

A battery swapping service is used to address the challenges associated with replacing scooters with electric two wheelers (E2Ws) in the Taiwanese two-wheeler market. In this study, two experiments were conducted to compare two different battery swap stations (BSSs) and to further explore usability, user experiences (UXs), and motivation in order to determine how the service affects the quality evaluation made by the users on the basis of their interactions. The experiments were administered to 140 participants of experiencing BSS services located in the city of New Taipei. The results verified that both BSS can help users to successfully accomplish their goal of swapping batteries. Furthermore, the design and usage of the G-BSS makes a positive impression on users and yields an acceptance rate that exceeds 80% and stimulates similar to 32.9% of potential users to accommodate E2Ws. This study concluded that good esthetic quality should include design beauty and the design that could create a good UX for the users. Aesthetic quality and hedonic quality were positively correlated with intrinsic motivation and user satisfaction. These may further influence user's continuance usage intention. Furthermore, an important factor that influences pragmatic quality is whether the user's perception of the product is established during the course of using the product. Based on these results, a number of modifications to BSS are suggested for improving UXs in the context of battery swapping system. It is recommended that designers and developers should consider the above issues when implementing newly versions of battery swapping services.