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A methodology for improving enterprise performance by analysing worker capabilities via simulation

机译:通过模拟分析员工的能力来提高企业绩效的方法

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摘要

In this paper we outline a methodology for improving the overall performance of small to medium sized enterprises (SMEs) by analysing worker capabilities through simulation and modelling. We firstly examine key performance indicators (KPIs) of the SME in its as-is state. The primary KPIs we examine are the resource constraint metrics (RCMs) and customer misery index (CMI). The RCMs help to identify the skill that is the biggest contributor to the overall system constrainedness. The CMI is a measure of customer demand satisfaction. By increasing the supply of the most heavily constrained skill we should increase the flow of work orders through the system, which will in turn result in a reduced CMI, or at least provide a potential for more work orders to flow through the system. We run a set of experiments on data from a real factory, which upgrades the skill sets of workers with the most heavily constrained skill, and then we look at the system improvement. The overall impact of this experimental methodology is that it can make recommendations to an organisation about which worker to upgrade with which skill, and how the training should be implemented, to yield the optimal improvement to the enterprise.
机译:在本文中,我们概述了一种通过模拟和建模分析员工能力来提高中小型企业(SME)整体绩效的方法。我们首先检查处于现状的SME的关键绩效指标(KPI)。我们检查的主要KPI是资源约束指标(RCM)和客户苦难指数(CMI)。 RCM有助于确定对整个系统的约束最大的贡献的技能。 CMI是衡量客户需求满意度的指标。通过增加最受限制的技能的供应,我们应该增加通过系统的工作单流,这反过来将导致CMI降低,或者至少为更多的工作单流经系统提供潜力。我们对来自真实工厂的数据进行了一组实验,从而升级了受最严重限制的技能的工人的技能,然后我们研究系统的改进。这种实验方法的整体影响是,它可以向组织提出建议,以介绍哪些工人要升级哪种技能以及应该如何实施培训,从而为企业带来最佳的改进。

著录项

  • 来源
    《International Journal of Production Research》 |2011年第21期|p.5987-5998|共12页
  • 作者单位

    Department of Manufacturing Operations & Engineering, University of Limerick, Engineering Research Building, Castletroy, Limerick, Ireland;

    Department of Manufacturing Operations & Engineering, University of Limerick, Engineering Research Building, Castletroy, Limerick, Ireland;

    Department of Manufacturing Operations & Engineering, University of Limerick, Engineering Research Building, Castletroy, Limerick, Ireland;

  • 收录信息 美国《科学引文索引》(SCI);美国《工程索引》(EI);
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
  • 关键词

    worker; skill; training; SMEs; resource constraint metric; customer misery index;

    机译:工人;技能;训练;中小企业;资源约束指标;客户苦难指数;
  • 入库时间 2022-08-17 13:38:15

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