Conceptual design of QMM-HEI-SP: A quality management model for HEIs students' performance

摘要

This article reports the conceptual design of QMM-HEI-SP: a quality management model for higher education institutions (HEIs) students' performance. This model has been theoretically founded on recommendations from the ISO 9001 IWA 2:2007 international guidelines for HEIs. Higher education services contribute to the economic and social progress of countries, and therefore, the quality control of provided services from HEIs demands a relevant group-based decision-making activity to be properly performed and supported. The QMM-HEI-SP model is represented with a system dynamics modelling approach. System dynamics models have been used previously in the literature for similar purposes, but none has been founded on the ISO 9001 IWA 2:2007 guidelines. This research, thus, review exemplary related studies, and presents the conceptual design of QMM-HEI-SP. We end the article with recommendations for its implementation as a group-based decision support system (GDSS), and for further research.