ISO 9000 performance among the Malaysian companies: the effects of motives

摘要

This paper presents the results of a study to identify the real motives behind ISO 9000 Certification. Towards this goal, a survey of some 300 ISO 9000 certified companies has been carried out for Malaysian manufacturing companies. Statistical tests on its relationship with performance improvement and the overall benefits and the barriers on gaining ISO 9000 certification are done. The paper also reveals other factors influencing the performance of ISO 9000, for example, the period of time after the company has been certified and size of company. Finally, factor analysis is applied to identify the main factors in certification motives, benefits, barriers, and their in-between relationship.