Adding Value and Counting the Cost

摘要

"Guests look at the furnishings not the plugs in their room," observes a leading supplier to the hospitality sector when discussing the importance of the luxury and comfort of a hotel room. "Guests want something different from what they have at home," he adds. Here, a number of professionals specialising in various aspects of hotel interior design describe how they seek to satisfy the rising expectations of an increasingly perceptive and demanding clientele - and the costs of meeting these.