Andrew Woolfson provides some lessons leamt during the implementation of Edge

摘要

1. Change the language Talk people through the business vision and show them what Is possible, but you need to focus on how they see their lives and their business and bring this Into your own way of thinking - rather than merely conceding what they're saying. 2. Bring in key people We could have brought In some more of the business support teams. I chose not to initially because of the sheer scale. I thought the vision would get us through. It was a calculated view, but I might not work In this way again.