An Intelligent Service Management Platform for Information Technology Processes

摘要

Information technology (IT) occupies a key role in a large majority of the current generation corporate environments. Due to the high expense associated with implementing IT processes, businesses have always been keen to draw maximum benefit through their implementation. With resources, inventory and other parameters constantly evolving and changing, it has become extremely challenging for businesses to keep their IT processes and systems tuned to ad-hoc infrastructural changes.