Managing IT is often perceived as riding a wave of chaos that threatens to overpower everyone involved—IT staffers and users alike. One way to bring order to this chaos is to apply as much organizational control over the endeavor as is humanly and technically possible. Before a company can begin refining its development or operational processes—or, for that matter, sharing best practices among its IT staff— it must begin by selecting or creating a standard approach, or methodology, that it will use for pretty much everything it does. Once an overarching approach is selected, a company can begin to apply standard process-management techniques.
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