ROI: THE IT DEPARTMENT'S MOVING TARGET

摘要

In business, if you stand still, you lose ground. If you don't improve— at least at a marginal rate—you probably aren't even maintaining the current level of productivity and profitability. There's a growing mandate for companies to come up with new and innovative ways to improve business practices and to bring policies more closely in line with goals. IT often supplies the enabling technologies that implement and automate these policies. For an IT manager, this means coming up with the tools that will help the business and its employees get, retain, and better service customers. Given the current economic climate, that means deploying systems that have a demonstrable impact on these business goals: increasing revenue and decreasing costs.