ORACLE'S CUSTOMER CRUSADE

摘要

The struggle for the hearts, minds, and business of PeopleSoft's vast installed base of customers is on. Oracle, which acquired PeopleSoft earlier this month after a bitter 18-month takeover fight, last week outlined its Project Fusion to develop a suite of merged Oracle, PeopleSoft, and J.D. Edwards software while continuing to develop and support those applications separately. When Oracle CEO Larry Ellison debuted the blueprint for merging Oracle and PeopleSoft last week, he set as his top priority a target of retaining as much as 95% of PeopleSoft's customer base. That means getting to work right away on the software needed to keep them. "My biggest focus will be on Project Fusion [and] getting the teams together to build the next generation of enterprise apps in a way that's never been done before," Ellison said. Oracle president Charles Phillips, in an interview with Information Week two days after the event, said Oracle is on a "mission" to address the concerns of PeopleSoft customers, which range from product obsolescence to price increases. It should feel like "business as usual" for users of PeopleSoft applications, Phillips said. Customers "don't have to wonder what's going on," he said "If they have any doubts as to where things stand or if you have any questions, call us."