When Twitter Meets CRM

摘要

So you buy a smartphone, and the touch pad stinks. You rant on Twitter about "typical XYZ Corp. junk." You feel better. Then you get this surprising-creepy?-message from XYZ: "Problem with your new phone? Please contact us-we'd like to help!"rnWelcome to the world of cloud monitoring, which RightNow and Salesforce.com think can be linked directly to their CRM software-as-a-service platforms.