Performance Catches On At First Horizon

摘要

First Horizon National, a Tennessee financial services provider, implemented a company-wide performance management system called Bonefish-so named because its financial metric diagram resembles a fish skeleton. One part of that effort, MyPlan, makes Bonefish goals transparent across the company. It lets First Horizon cascade those goals from the CEO down to the bank branch tellers.AII employees participate in goal creation and alignment, and as a result are more focused on the bank's profitability.