UPS Empowers Package Recipients

摘要

UPS's tech-driven innovations have been centered on package shippers and employees, but a breakthrough new service focuses on the person receiving a package. Called UPS My Choice, it lets customers set up a two-hour window in which they want to receive a package. It also lets them provide unique instructions for each package they're getting—leave it by the side door, , hold it at a UPS store—and change delivery options while the package is in transit. Customers enter instructions through a Web or mobile app, and they're sent directly to the mobile device that each UPS driver carries..