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E-mail load, workload stress and desired e-mail load: a cybernetic approach

机译:电子邮件负载,工作负荷压力和所需的电子邮件负载:一种控制论方法

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Purpose Using e-mail is a time-consuming activity that can increase workload stress. The purpose of this paper is to investigate the relationship between the individual's e-mail load, workload stress and desired e-mail load, drawing from the cybernetic theory of stress. Design/methodology/approach Based on prior theory, the authors first hypothesized relationships among e-mail load, workplace stress and desired e-mail load. The authors then tested these relationships on a sample of 504 full-time workers in the USA, using survey data and covariance-based structural equation modeling techniques. Findings The authors find that higher e-mail load is associated with higher workload stress; higher workload stress is associated with lower desired e-mail load; lower desired e-mail load is associated with lower e-mail load; and higher workload stress is associated with higher psychological strain, higher negative emotions and lower organizational commitment. Originality/value The study provides a novel understanding of workload stress due to e-mail load, through the lens of cybernetic theory. It contributes to the e-mail overload and technostress literatures by conceptualizing desired e-mail load as a potential outcome of workplace stress and as a regulator for e-mail load. For practitioners, the study highlights the importance of managing employees' e-mail load to prevent the negative effects of workplace stress and associated strains.
机译:目的使用电子邮件是一项耗时的活动,可能会增加工作负载的压力。本文的目的是根据控制论的压力理论,研究个人的电子邮件负载,工作负载压力与所需电子邮件负载之间的关系。设计/方法/方法基于现有理论,作者首先假设了电子邮件负载,工作压力和所需电子邮件负载之间的关系。然后,作者使用调查数据和基于协方差的结构方程建模技术,对美国504名全职工人的样本进​​行了测试。结果作者发现,较高的电子邮件负载与较高的工作负荷压力相关;工作负载压力越大,所需的电子邮件负载越低;较低的所需电子邮件负载与较低的电子邮件负载相关联;而更高的工作压力与更高的心理压力,更高的负面情绪和更低的组织承诺相关。独创性/价值通过控制论的理论,该研究对由于电子邮件负载导致的工作负荷压力有了新的认识。通过将所需的电子邮件负载概念化为工作场所压力的潜在结果并作为电子邮件负载的调节器,它有助于电子邮件过载和技术压力方面的文献。对于从业人员,该研究强调了管理员工电子邮件负载以防止工作场所压力和相关压力的负面影响的重要性。

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