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A 'context-aware' and agent-centric perspective for the alignment between individuals and organizations

机译:以“上下文感知”和以代理为中心的视角来实现个人和组织之间的一致性

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The enterprise modeling field aims at representing organizations from several, interrelated perspectives. A number of enterprise modeling frameworks have been developed providing models, methods and tools that enable to communicate the structure and processes of organizations. These frameworks have been used both for systems development and organizational analysis ends, where the latter mainly focuses process (re)design efforts. We argue that enterprise modeling frameworks can be used for other kinds of organizational analysis. In particular, they can be used to capture and model work practices, human multitasking at work, and to compare models describing pre-defined behavior with actual execution.rnHowever, current enterprise modeling frameworks have several limitations in modeling human agents. First, these frameworks model generic behavior rather than behavior of specific individuals or groups. Second, they do not acknowledge the complex, situated and adaptive nature of human behavior. Third, these frameworks provide 'aerial' representations that ignore the process required to align the different and inconsistent views that human agents frequently have of the organization.rnIn this paper we (1) argue the importance of an agent perspective to align individual and collective views of the organization; (2) describe an ontology of organizational agents and contexts to overcome current limitations in modeling human agents; and (3) show the ontology benefits for organizational analysis ends, with results from case studies in real organizational settings. The ontology is part of a broader conceptual framework for the alignment between individuals and organizations, and provides an agent-centric and 'context-aware' perspective of the organization complementary to existing perspectives of enterprise modeling frameworks.
机译:企业建模领域旨在从多个相互关联的角度代表组织。已经开发了许多企业建模框架,提供了能够传达组织结构和过程的模型,方法和工具。这些框架已用于系统开发和组织分析,后者主要集中于流程(重新)设计工作。我们认为企业建模框架可以用于其他类型的组织分析。特别是,它们可用于捕获和建模工作实践,工作中的人工多任务处理,以及将描述预定义行为与实际执行的模型进行比较。然而,当前的企业建模框架在对人工代理进行建模时存在一些限制。首先,这些框架为一般行为而非特定个人或群体的行为建模。第二,他们不承认人类行为的复杂性,局限性和适应性。第三,这些框架提供了“空中”表示,而忽略了使人类行为主体对组织经常具有的不同且不一致的观点保持一致所需要的过程。在本文中,我们(1)认为,行为者视角对于使个人和集体观点保持一致的重要性组织的; (2)描述组织主体和上下文的本体,以克服建模人类主体时的当前限制; (3)展示了组织分析结束时的本体收益,以及在真实组织环境中案例研究的结果。本体是用于个人和组织之间更广泛的概念框架的一部分,并提供了以代理为中心和组织“上下文感知”的观点,以补充企业建模框架的现有观点。

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