Modelling continued use of information systems from a forward-looking perspective: Antecedents and consequences of hope and anticipated regret

摘要

This study focuses on two future-oriented emotions, hope and anticipated regret, to predict continued use of information systems. Empirical results based on two studies show that these emotions can exert independent and additive effects on continued use, controlling for previous use behaviour and satisfaction. Interestingly, the effect of hope on continued use is insignificant during initial use but becomes significant at the later stage. Furthermore, disconfirmation and involvement are identified as antecedents of hope and anticipated regret. These findings suggest that incorporating forward-looking variables into models of continued use is necessary and that their influence can be dynamic in nature.