Defining information systems success in Canada

摘要

Purpose - The aim of this research is to focus on information system success (IS success) in a multi-cultural environment. The main objective of this paper is to explore how IS success is defined and perceived by people in Canadian national culture. Design/methodology/approach - This paper presents the partial findings of a doctoral thesis. The research case is a multibillion-dollar multinational organization that decided to standardize an ERP system in its worldwide subsidiaries. Groups of managers in Canada were interviewed. Findings - The results develop new categories of IS success. Practical implications - The study has many implications for both academic and practice communities. The results are especially important to multinational organizations that standardize IS in different cultures, including Canada. Originality/value - This paper can be a starting point of a research program in the field of information systems.