ASSESSMENT OF CHARGEBACK SYSTEMS IN IT MANAGEMENT

摘要

The management practice of billing cost centers or user departments for services pro- vided by an in-house information technology center is referred to as a chargeback sys- tem. Chargeback systems have been widely advocated as method of making users responsible for the information technology costs that they incur. With the rapid pace of technological change, increasing investments, and a growing diversity of users and usage's, the importance of effective information technology cost control has increased to management.