THE ROAD TO NEXT-GEN

摘要

For over 25 years, Polaris Transportation Group has been providing expedited overnight LTL cross border service between Canada and the USA. Over the past few years, Polaris has underwent a digital transformation by significantly investing in the development of next-generation platforms and applications. Since embarking on this journey in 2017, they have seen incredible success in the technologies developed, integrated and implemented. This has greatly increased the efficiency of straight-through processing which has enhanced both the speed and quality of service for their customers and employees. Polaris President and CEO Dave Cox explains. "We were looking to effectively eliminate paperwork and manual, repetitive labour wherever possible, throughout every division of our operation. When we started, we had a team reviewing, sorting, and proofing thousands of various shipping documents every single day. Through the development and implementation of robotic process automation systems, we are now able to automate 80% of this workload and allow our team to focus their efforts only on the exceptions which require human expertise."