CRM System Brings Ease of Use and Multimodal Benefits

摘要

Q: What obstacles do shippers typically face when working with outdated software systems? A: When customers are looking to ship something, cost and reliability aren't their only considerations. They also want the process to be simple and save them time. They want to avoid making phone calls, visiting multiple websites, and the risk of getting inaccurate information. When they have to work with older, outdated software to request a shipment, the entire process can be much more time-consuming and labor-intensive. They want an interface that's clean and easy to use, with fewer click-throughs and no toggling between pages or multiple websites.