首页> 外文期刊>IEEE Transactions on Professional Communication >Optimizing Costs in Workplace Instant Messaging Use
【24h】

Optimizing Costs in Workplace Instant Messaging Use

机译:在工作场所即时消息传递中优化成本

获取原文
获取原文并翻译 | 示例
       

摘要

Instant messaging (IM) has the potential to be a powerful collaborative workplace communication tool. As this information and communication technology (ICT) becomes more diffused at work, it is important to consider how the workers will cope with yet another communication option. Using a cost-minimization perspective, this proposition-building piece links three types of costs associated with IM use, delay, access, and error, with two salient workplace concerns, productivity and communication overload. The delay costs associated with IM use are considerably lower than with other ICTs. While increased use of IM can enhance productivity, it might also lead to perceptions of overload. IM access costs include organizational access, interruptions, user experiences, user differences, and generational differences—variables that influence one another and can lead to either outcome. Error costs come in two forms: single-channel factors and message quality issues. These likely lead to increased communication overload and decreased productivity. Combining IM with other ICTs is a likely moderator in this relationship and might help overcome the single-channel factors. The resulting eight propositions and theoretical model provide a predictive framework to focus future workplace IM use studies.
机译:即时消息(IM)可能会成为强大的协作工作场所通信工具。随着这种信息和通信技术(ICT)在工作中变得越来越分散,重要的是要考虑工人将如何应对另一种通信选择。从成本最小化的角度来看,该命题构建部分将与IM使用,延迟,访问和错误相关的三种成本类型与工作场所的两个显着问题(生产力和通信超负荷)联系起来。与IM使用相关的延迟成本大大低于其他ICT。虽然更多地使用IM可以提高生产率,但也可能导致过载的感觉。 IM访问成本包括组织访问,中断,用户体验,用户差异和世代差异,这些变量会相互影响并可能导致两种结果。错误成本有两种形式:单通道因素和消息质量问题。这些可能导致增加的通信过载并降低生产率。 IM与其他ICT的结合可能是这种关系的主持人,并且可能有助于克服单通道因素。由此产生的八个命题和理论模型为未来的工作场所IM使用研究提供了一个预测框架。

著录项

相似文献

  • 外文文献
  • 中文文献
  • 专利
获取原文

客服邮箱:kefu@zhangqiaokeyan.com

京公网安备:11010802029741号 ICP备案号:京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有
  • 客服微信

  • 服务号